The Flip.to social media marketing platform just launched direct integration with the Hotel Concept's RezExchange channel management and distribution system for hotels. The service is a new means for the hospitality industry to convert guests and website visitors into engaged advocates while extending a brand's reach exponentially and finally providing hotels with a means to push past basic social media engagement, to a definable ROI.
Flip.to helps hotels grow a hotel's marketing teams by leveraging the promotional power of its customer base via social media. The Flip.to platform provides loyal hotel guests with incentives to spread the word about the hotel throughout their social networks, offering perks like complimentary room upgrades or F&B discounts in exchange for telling friends and followers about an upcoming stay.
Additional incentives can be earned for referrals that are converted into reservations via the guest’s personalized Flip.to landing page.
Flip.to Personalized Landing Pages
Now, with the direct integration of Flip.to with RezExchange—the first such interface between the revolutionary social media marketing tool and a hotel channel management system—RezExchange clients no longer have to re-code their back-end software to incorporate Flip.to incentives. In addition, the integration eliminates the need for guests to present printed coupons, and their earned incentives are automatically credited to their hotel folios.
L’Auberge Carmel, a Relais & Chateaux hotel in Carmel-by-the-Sea, California, is the first property to go live with the RezExchange-Flip.to integration. “We see Flip.to as a fantastic way to engage our most loyal guests as advocates for our property, since there is no better Lisa Diazendorsement than that of a trusted friend,” says Lisa Dias, chief operating officer of Mirabel Hotel & Restaurant Group, which owns the 20-room L’Auberge Carmel. “Since we already use RezExchange to manage inventory distribution, this integration completely streamlines the process of incorporating our Flip.to incentives into our reservation system. It’s as simple as can be for our guests to accrue incentives and have them applied to future stays here at L’Auberge Carmel.”
Approximately 15 to 25 percent of guests who book rooms at participating hotels engage with Flip.to, and for every 100 engaged guests, an average of 10 to 20 additional room nights are booked within six months, providing hotels with a 10X ROI.
More than 100 hotels internationally are already using Flip.to to generate buzz and bookings. And Flip.to's platform is currently also be launched for airlines and destination restaurants, and was previously integrated with Travel Tripper's hotel booking engines for hotels. For more information on how Flip.to can generate increased bookings for hotels, visit www.flip.to/hotels and register for a one-on-one personalized demo. Interested parties can also check them Flip.to out on their Facebook fan page and Twitter account.