Twister Tube - Novelty Item

Pre-Order at www.twistertube.com

Question:
Can a 27' inch Twister Tube be made???

Did u get your unit yet? If
not, were u charged for it? Or get a refund?

I believe this is a scam too or just some horrendous customer service.

I just happened to visit the site one day when I was surprised that I can finally order one. So, I ordered the product on 9/12, and on 9/19 I was contacted and told they have oversold and cannot fulfill my order at this time and will issue a full refund to my card.

Since i really wanted the item I then asked how often do you get them in, and was informed that they only do 1 run a year... and that they would call or email when they get them in.

Well it has been over 12 days and I still have no credit back to my account... I have sent an additonal couple of emails requesting they make sure they credited me, and nothing. I have already contacted my card company.

such a shame ... a really cool looking product that I been wanting since i first heard about it back in 07

Sorry, but I agree that their customer service leaves a bit to be desired. Pre-ordered soon after they were available and contacted them when I never received their product. I did get a full refund, but its about principle. How much interest did they make on my money as it sat in their hands for several months? Even a penny is too much.

Another buddy got a full refund too. How hard is it to forecast how many units you will be able to produce and cut off pre-orders when that number has been met? How about some transparency? They initially had it on their site by offering a ticker on when they would be available. They took the ticker down.

So a simple check reimbursing me for the monies I paid. No explanation on what caused them to be unable to fulfill their orders? No commitment to me to say you are #X in line for the next batch we produce? Nope - just a refund of the monies I spent.

Now imagine they pre-sold 5000 and only produced 500. The interest that they made off the 4500 who didn't get the goods could be sizable. Go to a bank if you need a loan. Don't oversell something you can't deliver.

has anyone gotten there twister tube? is it even a real product?

Originally I placed a Twister Tube order on Zubin's website: www.twistertube.com in Sept. 2011. I received an email receipt with confirmation number, but no Twister Tube! I called their number several times after a week. No reply. I emailed the Zubin email address posted on their site. He replied letting me know he was sorry that the website did not update letting people know they are not selling Twister Tube at this time since they are now out of stock, and will let me know in the future when they will continue, and a refund of $79.56 will be given. Then I went to the website again to see if they blocked being able to make another transaction. It was blocked. I waited until Oct. 2011 to try their site again. Suddenly I found their site was unblocked. So I placed an order again. After placing my order on Oct. 13,11, again I received an email with confirmation number, and no followup. I waited 2 weeks to contact Zubin. He did not reply at all!!! The amount of $79.56 was taken out of my account as it was before. I called and emailed Zubin many times to ask about a delivery date. No one, and I mean one replied!!! My error was that I thought since their website was active again, it must be okay to order. It was not okay to order! I learned my lesson! It's the case of the site that cried wolf! When they really are up and running, those that have been burned will not trust them again! BEWARE!!!! They don't seem to give your money back like they did me back in Sept. 2011. I had to contact my bank to go after them. Supposedly Zubin's company is in Illinois USA, yet they are not responding like a reputable business should do. Yes the mini magnetic spinning, distilled water fluid filled tube called, Twister Tube is/was a real item. I saw it on Youtube being (supposedly unboxed by actors/the owners of the company/actual customers...not sure which. In looking at the item, it was/is an interesting and colorful creation. BUT Zubin is slowly wrecking his reputation by having an autoplay website, autogiving receipts, autotaking of the money, and doing absolutely nothing to answer his callers or his emails! Maybe the only thing that's not autopilot is taking the money? Since it's so hard to get the money back this time, maybe it's intentionally being kept? One only wonders. I wrote this to help others avoid the pitfall. Be careful!!!!

All,

I too have been taken for my money by the owner of Twister Tube.

I have actually have begun preparing a lawsuit against the company and will begin going after Zubin very shortly.

It would be great if I can get names and contacts of individuals that have had their money taken and not refunded by Zubin. The more plaintiffs against him the better chances we will have of getting justice.

Please send me your name and contact email/number and I will forward this information to my attorney. Not sure how long the process will take but hopefully it will go quicker than I expect.

In case anyone is wondering, I have been able to dig up some details regarding Twister Tube the company and will be more than happy to share this information for anyone that may need it. ;-)

Thanks and looking forwared to hearing from you all.

-Stan D.
standerby@ymail.com

I to purchased a lamp back in early Nov. Haven't recieved a lamp but credit card has been charged. Have emailed and called plenty of times and no reply or call backs. Just wanting the lamp or a refund!!! Stan D will be contacting you soon if I have not heard anything from Twister Tube with in the week.

Anybody know of a cool alternative? Clearly these guys don't plan on selling them or producing them.

Anybody know what is going on with Twister Tube. I ordered back in Nov 2011 and haven't gotten anything no email no return phone call or anything oh yeah but they do have my money!!

I ordered back in november and still have not recieved one thing only an email saying they are being sold again in april.